Privacy Policy

egrocify (“we”, “us”, or “our”) operates the website egrocify.com, related mobile applications, Seller portal (seller.egrocify.com), Creators portal (creators.egrocify.com), and partner services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, share, and protect personal data when you use our Services. By using the Services, you agree to the practices described in this policy.

The entity responsible for this policy is egrocify. This policy applies to all egrocify properties unless a product-specific notice states otherwise.

1. Information We Collect

We collect the following categories of personal and sensitive user data:

Account and Identity Information

Name, email address, phone number, and any other details you provide when creating an account or profile.

Order and Delivery Information

Delivery addresses, order history, product preferences, and related transaction details.

Partner / Reseller / Creator Profile Information

Business or creator profile details, payout information, campaign performance data, and related records when you use the Seller or Creators portals.

Payment Information

Payment-related data processed through secure third-party gateways (including Bank Alfalah and other enabled partners). We do not store full card numbers, CVV, or complete payment credentials on our application servers.

Device and Technical Information

Basic device identifiers, IP address, device type, operating system, app version, log data, and diagnostic information used for security, fraud prevention, and service reliability.

Communications

Messages you send to support, feedback, and any other content you voluntarily provide.

We may also collect information that you choose to provide when contacting us or participating in surveys, promotions, or partner programs.

2. How We Use Your Information

We use the collected information to:

• Create and manage your account
• Process orders, payments, and deliveries
• Operate grocery commerce, Seller, and Creators programs
• Provide customer support and respond to inquiries
• Send operational notices (order updates, account alerts, security notifications)
• Prevent fraud, abuse, and security incidents
• Improve, maintain, and personalize our Services
• Comply with legal obligations

We do not sell your personal data.

3. How We Share Your Information

We may share personal data only in the following limited circumstances:

• Service providers who help us operate the Services (hosting, authentication, email delivery, analytics, payment processing, customer support tools). These providers are contractually limited to using the data solely to provide services to us.
• Payment processors such as Bank Alfalah and other enabled gateways.
• Legal and safety purposes when required by law, regulation, legal process, or to protect the rights, safety, or property of egrocify, our users, or the public.
• Business transfers in the event of a merger, acquisition, or sale of assets (with appropriate safeguards).

We do not share personal data with third parties for their own independent marketing purposes.

4. Data Security

We implement reasonable technical and organizational measures to protect personal data, including:

• Encryption of data in transit (HTTPS/TLS)
• Restricted access controls
• Secure payment processing through PCI-compliant gateways
• Regular monitoring for security threats

No method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our safeguards.

5. Data Retention and Deletion

We retain personal data only as long as necessary to:

• Provide the Services
• Fulfill the purposes described in this policy
• Comply with legal, accounting, or reporting obligations
• Resolve disputes and enforce our agreements

When data is no longer needed, we securely delete or anonymize it.

Account and data deletion

You may request access to, correction of, or deletion of your personal data (including account deletion) by contacting us at the email below. We will respond within a reasonable timeframe. Some records may be retained where required by law, for fraud prevention, or for completed transactions.

If our app allows account creation, we also provide an in-app or web-based mechanism to request account deletion.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us using the details in the “Contact Us” section. We will verify your identity before fulfilling requests.

You can also update certain account information directly within the app or portals.

7. Children’s Privacy

Our Services are not directed at children under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us so we can delete it.

8. International Data Transfers

Your information may be processed in Pakistan or other countries where our service providers operate. We take steps to ensure appropriate safeguards are in place for any cross-border transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest revision. Material changes will be notified through the Services or by other appropriate means. Continued use of the Services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@egrocify.com
Phone / WhatsApp: +92 3005443718 · WhatsApp
Website: https://egrocify.com
Account deletion: https://egrocify.com/contact#delete